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Guides and Policies
Access and download our guides and policies.
Commonly asked questions
Simply provide us with your email address, and we will send you a step-by-step guide on how to complete the reset.
If you do not have an email address, there's no need to worry. You can contact us through Live Chat below or by calling our Freephone number: 0800 012 1177.
Our customer service lines are open Monday to Friday, 8 am – 6 pm.
If you are opting not to pay by Direct Debit or Pay as You Go, you will be required to pay a security deposit of £150.
This amount will be repaid by Budget Energy to you, within one month, if you decide to pay your bills by Direct Debit or if you request to have a prepayment meter installed and have no outstanding balance on your account. This security deposit will also be repaid, within one month upon finalisation of your electricity account with us, considering any unpaid electricity charges.
In addition, any security deposit given by a customer shall be repaid within 28 days where, in the previous 12 months, the customer has paid all charges for the supply of electricity demanded from them within 28 days of each written demand.
Where this Agreement is terminated by you, you agree to provide us with a meter read for the supply point at the Relevant Address for the date of termination. If you do not fulfil your obligation under this clause, it is accepted that we will estimate the final meter read for the supply point at the relevant address and provide a final bill reflecting the estimate.