Buy a Top Up: 

Purchase a Keypad Top Up using your account details (e.g. Premise Number). You'll receive a numeric code (usually 20 digits) to enter on the meter. 

Top Up Instructions

• Enter the Top Up code into your Keypad meter.
• Press * once to display "Key Code".
• Type all digits of the code carefully. If you mistype, press * to go back.
• Once you have entered all the numbers, press # to submit.
• The meter shows "Sending", then confirms the result.

One of the following results will be displayed:

• ACCEPTED: You will hear a 'happy' tone. The amount topped up will appear, followed by 'Account' and then the total Credit on the meter.
• REJECTED: You will hear a 'sad' tone followed by one of the fault messages below.
• DUPLICATE: Vend code has already been entered and accepted previously.
• INCORRECT: The vend code has been entered incorrectly or is for another property.
• ERRROR: You have missed a number or entered the vend code too slowly.
• KBLOCK: The vend code has been entered incorrectly five times in a row.
• WRONG TAR: The price of electricity has changed, and you must enter the 40 or 60 digit code.
• CREDIT HI: You have too much Credit on your meter. Wait a few days and try again.
• TAMPER: Please call us on 0800 012 11 77.